Terms of Use

1. Who we are

SkillWorx provides pathway-led workforce upskilling services, including digital learning pathways, manager reporting, and evidence outputs for capability development and funding-readiness.

2. Acceptance of these terms

By accessing or using SkillWorx, you agree to these terms. If you are using SkillWorx on behalf of an organisation, you confirm you have authority to bind that organisation.

3. Service scope

SkillWorx may include website content, pathway information, demo access, learner journeys, reporting, and related materials. Specific deliverables, prices, and service levels are governed by your commercial agreement with us.

4. Customer responsibilities

• Provide accurate information for setup and service delivery.
• Ensure authorised users keep access credentials secure.
• Use SkillWorx in compliance with applicable law and internal policies.
• Ensure uploaded data and content are lawful and appropriately permissioned.

5. Acceptable use

You must not misuse the service, including attempting unauthorised access, interfering with system security, introducing malicious code, or using the platform to violate intellectual property or data protection rights.

6. Intellectual property

SkillWorx retains ownership of its platform, designs, methods, pathway structures, and associated intellectual property. You retain ownership of your organisation’s data and materials you provide to us.

7. Fees and payment

Commercial fees, billing terms, and payment schedules are set out in your proposal, order form, or master agreement. Unless otherwise agreed, fees are non-refundable for the active billing period.

8. Data and confidentiality

Each party will protect confidential information disclosed by the other. Personal data handling is described in the SkillWorx Privacy Policy and any applicable data processing terms.

9. Warranties and disclaimers

SkillWorx is provided on a professional best-efforts basis. Except as expressly stated in writing, we do not guarantee uninterrupted availability or that the service will meet every customer requirement in all circumstances.

10. Liability

To the extent permitted by law, neither party is liable for indirect or consequential loss. Total liability relating to the service is limited to fees paid for the relevant service period, except where law does not permit limitation.

11. Suspension and termination

We may suspend access where reasonably required for security, legal compliance, or material breach. Either party may terminate in accordance with the applicable commercial agreement.

12. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise agreed in writing.

13. Changes to these terms

We may update these terms from time to time. Updated versions will be posted on this page with a revised date.

14. Contact

For legal or contractual queries, contact us via Book a demo / contact and mark your message for the legal team.