Privacy Policy

1. Scope

This policy explains how SkillWorx collects and uses personal data through our website, demos, and workforce learning services.

2. Data controller

For website and core service operations, SkillWorx acts as a data controller for relevant personal data and may act as a processor for customer-managed learner data where agreed contractually.

3. Data we may collect

• Identity and contact data, such as name, work email, and job title.
• Organisation data, such as employer name, team, and programme scope.
• Service usage data, such as pathway activity, completion, and engagement signals.
• Technical data, such as device/browser information and site interaction data.
• Communication records, including demo requests and support enquiries.

4. How we use personal data

• To provide and improve SkillWorx services.
• To administer customer accounts and learner access.
• To generate manager and organisation reporting outputs.
• To respond to enquiries, provide support, and manage commercial relationships.
• To maintain security, prevent abuse, and comply with legal obligations.

5. Legal bases (UK GDPR)

Depending on context, we process personal data under one or more legal bases: contract performance, legitimate interests, legal obligation, and where required, consent (for example certain analytics or marketing preferences).

6. Sharing data

We may share personal data with trusted service providers (for hosting, analytics, communications, and support), professional advisers, and authorities where legally required. We do not sell personal data.

7. International transfers

Where personal data is transferred outside the UK, we use appropriate safeguards, such as recognised transfer mechanisms and contractual protections.

8. Data retention

We retain personal data only as long as reasonably necessary for service delivery, legal/compliance obligations, dispute handling, and legitimate business needs.

9. Your rights

Subject to legal limits, individuals may request access, correction, deletion, restriction, portability, and objection to certain processing. You may also withdraw consent where processing relies on consent.

10. Security

SkillWorx uses technical and organisational security controls designed to protect personal data from unauthorised access, loss, misuse, or alteration.

11. Children

SkillWorx is intended for business and workforce learning contexts and is not directed at children.

12. Changes to this policy

We may update this policy from time to time to reflect legal, technical, or operational changes. The latest version will be posted on this page.

13. Contact and complaints

For privacy requests, contact us via Book a demo / contact and mark your message for the privacy team. You may also have the right to complain to the UK Information Commissioner’s Office (ICO).